01 Readiness tiers
Most businesses sit in the bottom two tiers.
Every business is scored 0–100 and placed in one of four tiers. 72.7% (1,893 businesses) sit in the Developing or Absent tiers, scoring below 48. Only 4.7% reach Digitally Strong. The shape of the distribution is the opportunity: the work isn’t fixing a few stragglers, it’s lifting a broad middle.
- A Digitally Strong 65+ 4.7%123
- B Digitally Capable 48–64 22.6%588
- C Digitally Developing 32–47 56.5%1,471
- D Digitally Absent <32 16.2%422